# Contact NYC Retaining Walls | Free Retaining Wall Site Visit

> Contact NYC Retaining Walls for a free retaining wall site visit in any of the five boroughs. Callback within 1 business hour, Mon–Sat 7am–7pm. Call today.

URL: https://nycretainingwalls.com/contact/

1.  [Home](https://nycretainingwalls.com/)
2.  Contact

# Contact NYC Retaining Walls

A live person answers.

[(718) 555-0100](tel:+17185550100)

Call us Mon–Sat, 7am–7pm. Tell us where the wall is, roughly how tall it is and what changed, and we'll book a free site visit — usually within 3 business days. Callback within 1 business hour.

## Where and _when._

Business

NYC Retaining Walls

Address

27 Knickerbocker Ave, Brooklyn, NY 11237

Phone

[(718) 555-0100](tel:+17185550100)

Email

[office@nycretainingwalls.com](mailto:office@nycretainingwalls.com)

Hours

Mon–Sat, 7am–7pm

Service area

All five boroughs of New York City: Staten Island, Brooklyn, Queens, the Bronx and Manhattan.

 [![Map of New York City with 27 Knickerbocker Ave, Brooklyn, NY 11237 highlighted; the square marks the NYC Retaining Walls office in Brooklyn](https://nycretainingwalls.com/maps/office.svg)](https://www.google.com/maps/search/?api=1&query=27%20Knickerbocker%20Ave%2C%20Brooklyn%2C%20NY%2011237%2C%20New%20York%2C%20NY)[Open 27 Knickerbocker Ave, Brooklyn, NY 11237 in Google Maps ↗](https://www.google.com/maps/search/?api=1&query=27%20Knickerbocker%20Ave%2C%20Brooklyn%2C%20NY%2011237%2C%20New%20York%2C%20NY)

## What happens next

1.  01**We call you back.** Within 1 business hour, Mon–Sat 7am–7pm. A few questions about height, length and what's above the wall, then a visit time.
2.  02**Free site visit.** Usually within 3 business days. We measure height, length and lean, map cracks, check drainage and look up DOB records for the property.
3.  03**Written price.** A line-item price, usually within 2 business days of the visit, with any engineering, permit or Local Law 37 steps spelled out.

## Send us your wall

A few details and, if you can, a photo of the face and one from the top. We call back within 1 business hour during business hours.

Callback within 1 business hour · [(718) 555-0100](tel:+17185550100)

Thanks, we have your request.

Callback within 1 business hour. If it's urgent, call [(718) 555-0100](tel:+17185550100).

## Before you _call._

**### Is the site visit really free?**

Yes. The first visit costs nothing and carries no obligation. It takes about 45 minutes: we measure the wall, record lean and cracks, check the weep holes and drain outlet, and look up the property's DOB records. You get a written, line-item price afterward, usually within 2 business days, and you decide from there.

**### What should I have ready before I call?**

The address, the wall's approximate length and its tallest exposed height, and what sits above it — lawn, patio, driveway or a building. Photos of the face and the top help. If you have a Local Law 37 report, a DOB violation or an old survey, have it handy; those change the scope and the timeline more than anything else.

**### My wall just partly collapsed. What should I do first?**

Keep people and cars away from the top and the base, and don't dig out the debris, which may be holding the rest of the wall up. If the wall fronts a sidewalk or street, or threatens a building, call 911 for immediate danger or 311 to report it to DOB. Then call us. Our collapse guide lists the steps in order.